Frequently Asked Questions
Everything you need to know about our sustainable fashion and ordering process.
What makes BioMat® clothing sustainable?
BioMat® utilizes advanced bio-based materials and biodegradable fibers that reduce environmental impact. Our production process focuses on circularity, ensuring that every garment is designed to last and eventually return to the earth without leaving microplastic waste.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing. You will receive a tracking number via email as soon as your order leaves our eco-friendly warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. To maintain our commitment to the planet, we encourage customers to check our size guide carefully to minimize the carbon footprint associated with return shipping.
How should I care for my BioMat® garments?
To preserve the integrity of our bio-textiles, we recommend machine washing on a cold, gentle cycle with eco-friendly detergent and hanging to dry. This extends the life of the fabric and saves energy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and carbon-neutral payment options like Shop Pay and Apple Pay.
Do you offer international shipping?
Yes, BioMat® ships to over 50 countries worldwide. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the customer upon delivery.