Returns & Exchanges

At BioMat®, we are committed to sustainable fashion and want you to love your eco-friendly pieces. If you are not completely satisfied, you can return or exchange your unworn items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original biodegradable packaging, ensuring all hangtags and labels are still attached.

3

Ship It Back

Print the provided prepaid shipping label and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing